terms and conditions
Website Terms of Use
Last updated: 31/07/2026
1. About us
This website is operated by William Loughran Limited, trading as William Loughran Ltd
We are registered in ENGLAND AND WALES under company number 01393665
Our registered office is:
The Hawthornes, Gill Lane, Walmer Bridge, Preston, PR4 5QN
Our website address is www.williamloughran.co.uk
You can contact us at [email protected]
2. Acceptance of these terms
These terms govern your use of this website.
By using the website, you confirm that you accept these terms and agree to comply with them. If you do not accept them, you should not use the website.
You should also read our Privacy and Cookie Policy, which explains how we use personal information and website technologies.
3. Purpose of the website
The website provides general information about our company, products and services.
Unless expressly stated otherwise:
the website does not provide an online purchasing facility;
information displayed on the website does not constitute a binding offer;
submitting a contact form does not create a contract;
a contract will only arise when its terms have been separately agreed; and
separate terms may apply to the purchase or supply of particular products or services.
4. Product information
We take reasonable care to ensure that product descriptions, images, dimensions, specifications and other information are accurate.
However:
images may not precisely represent a product’s colour, finish, scale or appearance;
specifications and product details may change;
products may be modified, discontinued or unavailable;
availability may vary by location or supplier; and
website information may occasionally contain errors or omissions.
You should confirm any information that is important to your purchasing decision directly with us before relying on it.
Nothing in these terms affects any statutory rights you may have as a consumer.
5. Prices
Where prices are displayed, they are provided for general information unless expressly stated otherwise.
Prices may:
be changed without notice;
exclude or include VAT as indicated;
exclude delivery, installation or additional services;
depend on options, specifications or availability; and
be subject to confirmation before an order is accepted.
A price displayed on the website does not, by itself, oblige us to supply a product at that price.
6. Website availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
We may suspend, withdraw, restrict or change all or part of the website for maintenance, security, operational or commercial reasons.
We are not responsible for disruption caused by circumstances outside our reasonable control.
7. Accuracy of general information
Website content is provided for general information only.
Although we take reasonable care when preparing it, we do not guarantee that all content will always be complete, accurate or up to date.
You should obtain professional or specialist advice before taking action based on information on the website where such advice would reasonably be appropriate.
8. Intellectual property
Unless otherwise stated, we or our licensors own all intellectual property rights in the website and its content, including:
text;
photographs and images;
graphics;
logos;
videos;
product descriptions;
website design;
software; and
downloadable materials.
These works are protected by copyright, trade mark and other intellectual property laws.
You may view and print reasonable extracts for your personal, non-commercial use.
You must not, without prior written permission:
reproduce substantial parts of the website;
republish or distribute website content;
modify website materials;
use content for commercial purposes;
remove copyright or ownership notices;
use automated systems to extract or scrape content; or
use our company name, branding or trade marks in a way that suggests an association, endorsement or approval.
9. Acceptable use
You must use the website only for lawful purposes.
You must not:
attempt to gain unauthorised access to the website, server or connected systems;
interfere with the operation or security of the website;
introduce viruses, malicious code or harmful technology;
conduct a denial-of-service attack;
use automated tools in a way that places an unreasonable load on the website;
submit false, misleading, abusive or unlawful information;
impersonate another person;
use the website to infringe another person’s rights; or
use contact forms to send spam, unsolicited promotions or malicious content.
We may restrict or block access where we reasonably believe these terms have been breached.
10. Contact forms
You are responsible for ensuring that information submitted through a contact form is accurate and lawful.
Submitting an enquiry does not guarantee that:
we will be able to provide the requested product or service;
a product is available;
we will respond within a particular period; or
we have accepted an order or entered into a contract.
You should not submit confidential, sensitive or special category information unless we have specifically asked you to do so.
11. Third-party links and services
The website may link to external websites or display content supplied by third parties.
These links and materials are provided for information or convenience only. We do not control and are not responsible for:
external website content;
external website availability;
third-party privacy practices;
products or services offered by third parties; or
losses arising from your use of an external website.
The inclusion of a link does not necessarily mean that we endorse the relevant organisation, product or service.
12. Links to our website
You may link to publicly available pages on our website, provided that the link:
is lawful and fair;
does not damage or exploit our reputation;
does not falsely imply an association or endorsement;
does not frame the website within another website without permission; and
does not appear on a website containing unlawful, misleading or offensive content.
We may withdraw linking permission where reasonably necessary.
13. Viruses and security
We take reasonable measures to operate and secure the website, but we do not guarantee that it will always be free from viruses or other harmful material.
You are responsible for using appropriate security software and configuring your devices safely.
You must not knowingly introduce malicious or technologically harmful material to the website.
14. Our responsibility for loss or damage
Nothing in these terms excludes or limits liability where doing so would be unlawful. This includes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; and
any other liability that cannot legally be excluded.
Where you are a consumer
We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for loss or damage that is not foreseeable.
The website is provided for private and domestic use. We are not responsible for business losses incurred by a consumer, including loss of profit, revenue, opportunity or business interruption.
Where you are a business user
To the fullest extent permitted by law, we exclude implied conditions, warranties and representations relating to the website and its content.
We will not be liable for:
loss of profits, sales, revenue or business;
loss of anticipated savings;
loss of business opportunity;
loss of goodwill or reputation;
loss or corruption of data; or
indirect or consequential loss.
We are not responsible for loss arising solely from reliance on general website content where you could reasonably have verified the relevant information with us.
15. Personal information and cookies
Our collection and use of personal information is governed by our Privacy and Cookie Policy.
Where required, you can manage optional cookies and similar technologies through the website’s cookie-preference controls.
16. Changes to these terms
We may update these terms from time to time.
The revised terms will apply from the date they are published on the website. The date at the top of this page indicates when they were most recently updated.
17. Severability
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
18. No waiver
A delay or failure by us to enforce a provision of these terms does not mean that we have waived our right to enforce it later.
19. Governing law and jurisdiction
These terms and your use of the website are governed by the laws of ENGLAND AND WALES
If you are a consumer, you may have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.
If you are a business, the courts of ENGLAND AND WALES will have exclusive jurisdiction.
20. Contact us
Questions about these terms should be sent to:
William Loughran Limited
The Hawthornes, Gill Lane, Walmer Bridge, Preston, PR4 5QN
Privacy and Cookie Policy
Last updated: 31/07/2026
1. Who we are
This website is operated by William Loughran Limited, trading as William Loughran Ltd.
We are registered in ENGLAND AND WALES under company number 01393665
Our registered office is:
The Hawthornes, Gill Lane, Walmer Bridge, Preston, PR4 5QN
For the purposes of UK data protection law, William Loughran Ltd is the controller responsible for the personal information described in this policy.
You can contact us about privacy or data protection matters at:
Email: [email protected]
Postal address: The Hawthornes, Gill Lane, Walmer Bridge, Preston, PR4 5QN
2. About this policy
This policy explains how we collect, use, store and protect personal information when you:
visit our website;
contact us through an online form;
telephone, email or otherwise communicate with us;
request information about our products or services; or
interact with cookies, analytics tools or other website technologies.
This policy applies to www.williamloughran.co.uk
3. Information we collect
Information you provide
When you contact us or submit an enquiry, we may collect:
your name;
your email address;
your telephone number;
your company or organisation;
details of the product or service you are interested in;
the contents of your enquiry;
your communication preferences; and
any other information you choose to provide.
Please do not provide sensitive or special category information through our contact forms unless it is genuinely necessary.
Information collected automatically
When you visit our website, our systems may collect:
your IP address;
browser and device information;
operating system information;
pages visited and actions taken;
the date and time of your visit;
referring website information;
general geographic information derived from your IP address; and
technical, security and diagnostic information.
Some of this information is collected through cookies and similar technologies.
4. How we use your information
We may use personal information for the following purposes.
Responding to enquiries
We use your contact details and the information in your enquiry to respond to you, provide requested information and discuss our products or services.
Our lawful basis will normally be:
steps taken at your request before entering into a contract, where your enquiry relates to a potential purchase or service; or
legitimate interests, where it is necessary to respond to a general business enquiry.
Our legitimate interest is communicating with people who contact us and operating our business effectively.
Operating and securing the website
We may use technical information to:
provide and maintain the website;
diagnose faults;
prevent fraud, misuse and security incidents;
protect our systems and users; and
maintain records of website activity where reasonably necessary.
Our lawful basis is normally our legitimate interests in operating a secure, reliable and effective website. In some circumstances, processing may also be necessary to comply with a legal obligation.
Website analytics
We may use analytics information to understand:
how visitors find our website;
which pages are most frequently visited;
how visitors move through the website;
which devices and browsers are used;
whether visitors encounter technical problems; and
how the website and its content could be improved.
Where consent is required, our lawful basis is consent. Analytics technologies requiring consent will not be activated unless you accept them through our cookie controls.
Where an analytics service has been specifically configured to meet a statutory statistical-purpose exception, we will provide clear information and a simple way for you to object.
We do not use analytics information to make decisions that have legal or similarly significant effects on individual visitors.
Legal and regulatory purposes
We may use or retain information where necessary to:
comply with applicable laws and regulations;
respond to lawful requests from courts, regulators or public authorities;
establish, exercise or defend legal claims; or
protect our legal rights and those of others.
Our lawful basis will be legal obligation or legitimate interests, depending on the circumstances.
5. Marketing communications
We will not automatically add you to a marketing list simply because you submit an enquiry.
Where we offer email marketing, we will explain this separately and obtain consent where required. You may unsubscribe from marketing communications at any time.
Service-related communications and direct responses to your enquiries are not marketing communications.
6. Cookies and similar technologies
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
We may use the following categories of cookies and similar technologies.
Strictly necessary technologies
These are required for the website to operate properly or securely. They may be used to:
remember your cookie preferences;
maintain website security;
prevent fraudulent activity;
distribute website traffic; or
provide a feature you have specifically requested.
These technologies do not normally require consent, but we will still provide information about them.
Analytics technologies
Analytics technologies help us understand how the website is used and how it could be improved.
Unless a statutory exception applies, analytics technologies are optional and will only be activated after you have given consent.
Our analytics provider is currently:
GOOGLE ANALYTICS 4??
Information collected by the provider may include device details, approximate location, pages visited, referral information and interactions with the website.
Embedded and third-party content
Pages may contain content provided by external services, such as:
video platforms;
mapping services;
social media platforms;
review platforms; or
product catalogue services.
These providers may use cookies or collect information when their content is loaded or used. Where required, this content will be blocked until you give the relevant consent.
Cookie details
The website currently uses the following cookies and similar technologies:
Name
_ga
Provider
Google Analytics
Purpose
Distinguishes unique users by storing a randomly generated client ID; active for 2 years.
Name
_GRECAPTCHA
Provider
Google reCAPTCHA
Purpose
Helps assess whether contact-form activity is being performed by a genuine person rather than an automated system. It is used to protect the website from spam, abuse and fraudulent submissions..
Set and controlled by Google
7. Managing your cookie preferences
When you first visit the website, you will be given information about the technologies we use and, where appropriate, asked to make a choice.
You can change or withdraw your consent at any time by selecting [COOKIE PREFERENCES LINK OR BUTTON NAME].
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You may also manage cookies through your browser settings. Blocking some strictly necessary technologies may prevent parts of the website from working correctly.
8. Sharing personal information
We may share information with trusted organisations that help us operate the website or conduct our business, including:
website hosting providers;
cloud and data-storage providers;
email and communications providers;
analytics providers;
website developers and IT support providers;
professional advisers, including accountants, insurers and solicitors;
regulators, courts, law-enforcement bodies and public authorities where required; and
prospective purchasers or advisers involved in a sale, merger or restructuring of our business.
Service providers acting on our behalf are only permitted to use personal information in accordance with our instructions and applicable data protection requirements.
We do not sell personal information.
9. International transfers
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure it remains protected. Depending on the destination and provider, these measures may include:
transferring information to a country recognised by the UK as providing an adequate level of protection;
using an approved UK data-transfer agreement or UK addendum; or
relying on another lawful transfer safeguard.
You may contact us for more information about the safeguards relevant to your information.
10. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Our usual retention periods are:
general enquiries: 5 years after the enquiry is closed
customer or prospective customer correspondence: 5 years
server and security logs: 12 Months
cookie-consent records: [RETENTION PERIOD]; and
analytics information: for the periods shown in our cookie information or analytics settings.
We may retain information for longer where necessary to comply with legal obligations, resolve a dispute or establish, exercise or defend a legal claim.
Information that is no longer required will be deleted, anonymised or securely destroyed.
11. Information security
We use appropriate technical and organisational measures designed to protect personal information against:
accidental or unlawful loss;
unauthorised access;
alteration;
disclosure; and
destruction.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
ask for confirmation that we process your personal information;
request a copy of your personal information;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how information is used;
object to processing based on legitimate interests;
object to direct marketing;
request transfer of information you provided to us in a portable format;
withdraw consent where processing is based on consent; and
complain to the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal conditions or exemptions.
We will not normally charge a fee for responding to a request. We may ask for information to confirm your identity before acting on it.
To exercise a right, contact us using the details at the beginning of this policy.
13. Complaints
Please contact us first if you have concerns about how we use your information. We will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
14. Children’s information
Our website is intended for a general adult audience and is not designed to collect personal information from children.
If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
15. Links to other websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of external websites. You should review the privacy information provided by each website you visit.
16. Changes to this policy
We may update this policy to reflect changes to our services, website technologies, business practices or legal obligations.
The latest version will be published on this page, and the date at the top will be updated.
17. Contact us
Questions about this policy or our use of personal information should be sent to:
WILLIAM LOUGHRAN LIMITED
The Hawthornes, Gill Lane, Walmer Bridge, Preston, PR4 5QN
[email protected]
01772613114
